新东方在线托福整理了2023托福写作模板、高分范文、托福写作时间以及字数要求等内容，今天带来的是托福独立写作模板2023:书面投诉还是当面投诉，希望大家的托福写作有所帮助！

托福写作试题

When people need to complain about a product or poor service, some prefer tocomplain in writing and others prefer to complain in person. Which way do youprefer? Use specific reasons and examples to support your answer.

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托福写作模板

There have been frequent cases of conflicts between business dealers and their customers. The causes of complaints might range from poor service to low quality or even deliberate fraud. Whenever these troubles occur, some consumers choose to complain in person, while others prefer to write letters of complaint. As far as I am concerned, the more proper way to complain is in writing.

Above all, more detailed information can be included in letters, thus making it easier to solve the problems. Before getting down to writing an article, every writer has to organize his thoughts. Without such a preparatory step, the essay could never be completed logically. The same is true with letter-writing. What are the problems that they have encountered? What might be the cause of those troubles?What responsibilities must the dealer take? What are the ideal solutions? All these questions must be weighed on the consumer"s mind beforehand. While writing the letter, he should include each aspect of his pre-organized ideas.Writing techniques can also be adopted so as to make theletter more persuasive and effective. Indeed, there is enough time for the consumer to finish a letter which has clarified all the essential points. After reading the letter, the blamed side may give a careful consideration about the issue and try to settle down the troubles as early as possible.

Besides, writing may help prevent further conflicts sparked by hostile sentiments from the two sides. When a person is in anger, his oral expressions may be out of his control. Thus, during the attempt to complain about the problems face-to-face, the consumer is likely to lose his temper. Impolite words or even rude arguments might unconsciously arise, which lead to a greater protesting mood on the other side. As a matter of fact, in our daily life, quarrels between customers and salesmen can often be seen in shops. Under such tense circumstances, the chances of peacefully meeting the complainer"s requirements are slim.On the contrary, a higher degree of conflict might be on the verge of breaking out. Needless to say, writing a letter is a smart way to avoid such a severe situation. Treating the problems rationally will surely enhance the possibility of smooth settlement and mutualsatisfaction.

Finally, sending letters of complaint may also urge the dealers to improve their services in the future. Regarding the content of such letters, some sensible complainers might add constructive suggestions for the dealers. Their sincere advice might help promote the quality of service. Therefore, it should be considered a privilege for businesses to gain some ideas that are useful to their self-development. They may adopt them modestly and strive to avoid making similar faults in days to come. Moreover, if a dealer finally manages to do it, the lost customers might come back again.

To conclude, after listing all the favorable points about writing letters of complaint, we may naturally realize the great importance of rationality. Without doubt, in order to avoid making matters worse, customers must try to treat the problem seriously and carefully. Complaining in letters is a better way for both sides to achieve the most satisfactory outcomes.

托福写作翻译

商家与消费者的冲突时有发生。投诉的原因可能包括劣质服务、低质量，甚至故意欺诈。每当此类麻烦出现的时候，有些消费者选择当面投诉，而有些人则更愿意写投诉信。我认为，通过写信的方式投诉更合适。

首先，投诉信里包含更详细的信息，从而使问题更容易解决。在提笔写文章之前，每位作者都必须整理思绪。若没有这一步准备工作，文章就无法具有逻辑性。信件书写也是同样的道理。他们遇到了什么问题?导致这些问题的起因可能是什么?商家必须担负何种责任?理想的解决方案是什么?所有这些问题都必须事先在消费者头脑中斟酌。写信的时候，应该将所有方面都涵盖其中。写作技巧的应用还会使投诉信更有说服效果。的确，消费者有充足的时间书写一封清晰阐明所有重点的投诉信。在阅读之后，遭到投诉的一方也许会慎重考虑涉及的问题，并试图尽快解决。

此外，写信有助于防止由双方敌对情绪引发的进一步冲突。当一个人生气的时候，他/她的口头表达有可能失去控制。于是，在试图当面投诉某些问题的过程中，消费者可能会发脾气，随即无意识地会出现不礼貌的言语乃至粗鲁的争论，这会使对方产生更强烈的抵触情绪。其实，在日常生活中，我们时常会看到商店里顾客与店员之间的争吵。在这种紧张的氛围中，以和平方式满足投诉方需求的几率会很低。相反，还可能发生更严重的冲突。不言而喻，写信是避免这种严重局面的明智方法。理智地处理问题必将提高顺利且双方都满意地解决问题的可能性。

最后，发送投诉信还可能促使商家在未来改善服务。有些明智的投诉者会在信中给商家提出建设性的意见。他们真诚的建议也许有助于提高服务质量。因此，获得有利于自我发展的建议应该是企业的荣幸。他们可能谦虚地采纳这些建议，并努力避免将来犯类似的错误。此外，倘若商家最终实现了自我改善，失去的顾客有可能再回来。

总而言之，在列举了写投诉信的所有优点之后，我们会自然而然地意识到理智的重要。毫无疑问，为了避免把事情变得更糟糕，消费者必须尽力严肃并慎重地对待问题。若想使双方都获得最满意的结果，写投诉信是更好的选择。

注释

business dealer 商家

customer n. 顾客;客户

range from...to... 从……到……

letter of complaint 投诉信

get down to... 着手去做……

organize one"s thoughts 整理思绪

preparatory step 预备步骤

essay n. 作文;习作

letter-writing n. 书信写作

weigh vt. 权衡;考虑

writing technique 写作技巧

persuasive adj. 有说服力的

settle down 解决

in anger 生气地;愤怒地

oral expression 口头表达

face-to-face adv. 面对面地

rude argument 粗鲁的争辩

salesman n. 售货员

break out 发生;爆发

smart adj. 聪明的;明智的

sensible complainer 明智的投诉人

make matters worse 使事情更糟

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